Client Services Manager

Boulder Logic is a privately funded software company based in Boulder, Colorado. We provide a specialized web application to help our clients increase their marketing impact and close more sales by better leveraging the testimonials of their existing customers. Have you ever had trouble finding a good reference customer to help you close a deal? If so, you understand the challenge we solve! Check us out at www.boulderlogic.com.

We are seeking a customer-centric, Client Services Manager to define and deliver client engagements pre-sales through deployment. This position is a great opportunity to make a substantial contribution to our clients and our team.

Your responsibilities:

  • Leading all aspects of our client deployments including business discovery, solution configuration, integration, data import, training, and ongoing helpdesk support to ensure their success.

  • Defining and developing new revenue generating services offerings to ensure Boulder Logic can effectively meet the needs of our clients and market.

  • Participating pre-sales to understand potential client’s needs, demonstrating the value of our offerings, and defining the scope of proposed services engagements.

  • Developing a trusted advisor relationship with business owners and executives, helping them achieve the potential of the solution.

This role is best filled by someone with:

  • Excellent project management skills
  • Ability to lead and direct the customer to assist them in their success
  • Past experience identifying and billing for professional services
  • Talent applying technology to solve business problems
  • A willingness to tackle diverse responsibilities in an agile environment
  • A desire to travel 20-40%

Minimum requirements:

  • 5+ years related experience, 2+ years of business/technology consulting preferred
  • Understanding of enterprise B2B marketing challenges
  • Experience with enterprise systems (CRM, SFA, and ERP) desirable
  • BS/BA degree required

Our Location:

  • Our headquarters are in Boulder, Colorado. Local candidates preferred, not required. You will work primarily from your home office location.

Compensation:

  • Compensation is base and bonus, and has the potential to grow to over six-figure compensation.
  • Also includes a 401K with company matching after 12 months.

For immediate consideration, email your resume to apply at boulderlogic.com with subject: Client Services Manager

Keywords: General Consulting Skills, Client Relationships, Software Project Management, Product Management, Problem Solving, Managing Processes, Presenting Technical Information, B2B marketing.